Initiating ITIL

Wikipedia

ITIL – http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

ITSM – https://en.wikipedia.org/wiki/IT_service_management

 

EXIN

http://www.exin.com/CA/en/home/

 

OTRS – Open Source ITSM Helpdesk Software

https://www.otrs.com

 

Service Now

https://www.servicenow.com/

 

Brighttalk – A Case for integrating ITIL® and Software Development Life Cycle

https://www.brighttalk.com/webcast/534/20945

 

Top Ten Tips for ITIL Change Management

http://www.itsmwatch.com/itil/article.php/3714881/Top-Ten-Tips-for-ITIL-Change-Management.htm

 

https://www.techrepublic.com/blog/tech-decision-maker/12-questions-with-sharon-taylor-chief-architect-of-itil-v3/

 

Leave a Reply

Your email address will not be published. Required fields are marked *